TERMS AND CONDITIONS FOR THE PURCHASE AND SALE OF GOODS
1. General provisions
1.1. These Purchase and Sale Rules (hereinafter - the Rules) establish the mutual rights, obligations and responsibilities of the person purchasing the goods in the https://www.helvina.lt e-shop (hereinafter - the Buyer) and UAB HELVINA company code: 134047424, Parko st. 96, Ramučiai village, Kaunas district, Lithuania (hereinafter - the Seller) to the Buyer. purchasing goods in an e-shop. By purchasing goods in the e-shop, the Buyer agrees to the application of these Rules,
1.2. The contract of purchase and sale of goods between the Buyer and the Seller (hereinafter - the contract) is considered concluded from the moment when the Buyer e. After forming the shopping cart in the store, indicating the delivery address, choosing the payment method and getting acquainted with these Rules, click the "Confirm order" button, after the Buyer performs the above .
1.3. Seller reserves the right to change these Rules, including but not limited to:
(a) a change in the terms of payment;
(b) changes in applicable legislation.
1.4. Each time ordering the Goods, for the purposes of concluding the Agreement between the Seller and the Buyer, the current version of the Rules shall apply, therefore each time ordering the Goods, we recommend reviewing the Rules to make sure the Buyer fully understands the conditions. These Rules were last updated on November 24, 2020.
1.5. Each time the Rules are changed, the Seller will inform the Buyer and notify about it, indicating that the Rules have been changed and the date of their amendment will be provided in clause 1.4 of these Rules.
2. Buyer's rights and obligations
2.1. The Buyer has the right to purchase the Goods in the e-shop in accordance with these Rules and the legal acts of the Republic of Lithuania.
2.2. The Buyer (consumer) has the right, without giving a reason and without incurring costs other than those provided for in Article 6.228 (11) of the Civil Code, to withdraw from the e-shop contract with the Seller by notifying the Seller in writing within 14 (fourteen) ) calendar days from the date of receipt of the goods. The Buyer, wishing to withdraw from the Purchase and Sale Agreement, must send the Seller a completed sample Agreement withdrawal form, which is provided here.
Upon receipt of the form completed by the Buyer, the Seller shall immediately send an acknowledgment of receipt of the notice.
2.3. The Buyer may exercise the right to return the Goods only if the term set for the return of the Goods has not been missed.
2.4. Returned Product must be undamaged, without loss of commercial appearance (undamaged labels, protective films, etc.), and it must not be used. All returned Goods must be with authentic labels, protective bags and the same accessories with which they were sold. The returned Product must be in neat original packaging (with instructions and warranty card, if they were delivered with the Product) of the same composition as the one purchased by the Buyer.
2.5. The right of withdrawal does not apply due to:
1. Goods manufactured in accordance with the Buyer's special instructions, which are not pre-manufactured and which are manufactured according to the Buyer's personal choice or instruction, or for Goods that are clearly adapted to the Buyer's personal needs;
2. Perishable Goods or Goods with a short shelf life;
3. packaged Goods which have been unpacked after delivery and which are unsuitable for return for health or hygiene reasons;
4. goods which, by their nature, are inseparably mixed with other articles after delivery;
5. delivery costs are non-refundable;
2.6. The Buyer who withdraws from the Agreement shall be refunded all money paid for the Product, including delivery costs. Upon receipt of the Goods and assessment of their quality, the Seller shall return the money for the Goods not later than within 14 (fourteen) days from the receipt of a written notice of withdrawal from the Agreement, except for the cases specified in Article 2.3 of this sales contract. and 2.4. points. If only part of the Goods is returned, delivery costs will be reimbursed only if the remaining Goods of the same order, if purchased only, would be subject to a lower rate than the rate applied to the Goods together with the returned Goods and only to the extent of the difference.
2.7. In case the Goods have been delivered to the Buyer, after the cancellation of the Agreement:
1. The Buyer must immediately return the Product (s) to the Seller;
2. The Buyer has a duty to properly store the Goods until they are returned to the Seller.
2.8. The Buyer has other rights and obligations established in these Rules and legal acts of the Republic of Lithuania.
2.9.pay the related price within the set term and accept the ordered goods.
2.10. The Buyer agrees that the Seller may use third parties to perform this agreement.
2.11. The Buyer has the right and is encouraged to print these Rules for future reference.
2.12. The Buyer has the right to apply to the Seller for suspension or cancellation of his registration (account) in the e-shop. The request can be submitted to the Seller's e-mail. by e-mail info@helvina.lt, by registered mail or by submitting a request upon arrival at the Seller's registered office. The Seller may perform the Buyer's identification steps before satisfying this Buyer's request. For this purpose, the Seller may instruct the Buyer to provide the relevant questionnaire data provided in his registration form (eg name, e-mail address or telephone number), which could be compared with the relevant Buyer questionnaire data available to the Seller. During this inspection, the Seller may also send a control message to the contact telephone number (SMS) or e-mail address provided in the Buyer's registration form. mail requesting an authorization action. If the verification procedure is unsuccessful, the Seller will not satisfy the Buyer's request to suspend or cancel his registration in the e-shop.
3. Seller's rights and obligations
3.1. The Seller undertakes to create all conditions for the Buyer to use the e-mail properly. the services provided by the store, but the Seller does not provide any guarantee that the e-store will operate continuously or that the data transmission will be uninterrupted and will not be liable for minor inaccuracies.
3.2. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer within the set term.
3.3. Due to important reasons or technical problems, if the Seller is unable to deliver the goods (goods) ordered by the Buyer, the Seller undertakes to offer the Buyer an analogous product, and if the Buyer refuses to accept the analogue In this case, the Seller is released from liability for non-delivery of the goods.
3.4. If the Buyer tries to impair the operation of the e-shop or its proper functioning, the Seller has the right to restrict and / or suspend the Buyer's access to the work of the e-shop and / or cancel the Buyer's registration in the e-shop without prior notice to the Buyer.
3.5. The Seller has the right to unilaterally change these Rules. The amended Rules shall enter into force from the moment of their publication in the e-shop and shall be valid for all purchase and sale agreements concluded after the publication of the Rules.
3.6. The Seller also has other rights and obligations specified in the Rules and legal acts of the Republic of Lithuania.
3.7. The Seller, having received the Buyer's request for suspension or cancellation of its registration (account) in the e-shop, has the right to perform the Buyer's identification actions specified in the Rules. Upon successful completion of the authorization action by the Buyer, the Seller shall unreasonably and immediately suspend or cancel the registration (account) of the Buyer in the e-shop. The Seller may not satisfy the Buyer's request to cancel his registration (account) in the e-shop, if any disputes between the parties are resolved or another legal reason arises (eg legal obligation, the Seller is obliged by the relevant law enforcement authorities, etc.). In such cases, until the circumstances preventing the cancellation of the Buyer's registration (account) in the e-shop disappear, the Seller shall only suspend the Buyer's registration (account).
4. Price and settlement of goods
4.1. The final price of the Product is indicated in the e-shop, i.e. the quoted price includes the applicable VAT rate. Delivery cost is not included in the price of the product.
4.2. The Buyer undertakes to pay for the Goods within 1 (one) working day in the form offered by the Seller. If the Buyer does not pay the specified price within the set term, it is considered that the Buyer refuses to perform the contract, therefore the Seller has the right to suspend the execution of the order.
4.3. For email The Buyer can pay for the goods selected and ordered in the store to the Seller in three ways:
4.3.1. After using the e-banking services, in step 4 of the purchase, select the link of the required bank and click "Order with an obligation to pay", register on the opened bank's website and confirm the prepared payment order. No additional information is required in this case. The status of the order changes to "paid" and the order is started.
4.3.2 The invoice will be issued by the Seller after delivery of the goods and it will be sent to the buyer by e-mail. by mail.
5. Delivery of goods
5.1. The goods are delivered to the Buyer's account by post or courier or by the Seller's transport.
5.2. The exact price of the Goods, delivery price, quantity and range of Goods, delivery term is specified in the order of goods approved by the Seller. In very rare cases, some goods cannot be sold in 1 unit, so after ordering, you can be informed about it within 4 working hours. Where additional delivery charges apply due to the weight / volume of the Goods, the final delivery price shall be adjusted on a case-by-case basis. In such cases, the Buyer's representatives shall contact the Buyer. If the final delivery price is not agreed, the Seller has the right to refuse to fulfill the order submitted by the Buyer without paying any compensation to the Buyer.
5.3. During the delivery of the Goods, the Buyer (Buyer's representative) undertakes to check the condition of the packaging of the Goods consignment, the quantity, quality and range of the goods.
5.4. If a violation of the packaging of the Goods consignment is established, but if the quantity, quality, assortment (s) of the goods do not correspond, the Buyer (Buyer's representative) must mark the violation of the packaging of the Goods consignment in the document submitted by the Seller.
5.5. In case of discrepancy (s) in the quantity and / or quality and / or range of goods, the Buyer (Buyer's representative) must not accept the consignments. In this case, the Seller (Seller's representative) or the courier together with the Buyer (Buyer's representative) shall draw up a deed of non-acceptance of the Goods, in which it shall note in writing the violations and discrepancies found.
5.6. After the Buyer (Buyer's representative) accepts the Goods consignment and signs the relevant delivery document and marks the violation of the Goods consignment packaging, the goods are considered delivered in the damaged consignment packaging, but the quantity, quality and range of goods comply with the terms of the sales contract. properly performed.
5.7. Upon receipt of the Goods consignment by the Buyer (Buyer's representative) and signing the relevant delivery document without comments, it is considered that the goods are delivered in undamaged package, quantity, quality, range meets the terms of the sales contract, additional services specified in the relevant document are properly performed.
5.8. Upon delivery of the goods to the address specified by the Buyer, the goods shall be deemed to have been delivered to the Buyer, regardless of whether the goods are actually accepted by the Buyer or any other person who has received the goods at the specified address. If the goods are not delivered on the planned day of delivery, the Buyer shall immediately, but not later than the next day after the planned day of delivery, inform the Seller thereof. Otherwise, the Buyer loses the right to make claims to the Seller related to non-delivery or late delivery of the Product (goods).
6. Product warranty
6.1. The Seller guarantees the quality of the Goods (statutory quality guarantee). The Seller provides a quality guarantee valid for a certain period of time for different Goods, the specific term and other conditions of which are specified in the descriptions of such Goods.
6.2. Defects in the Goods are eliminated, low-quality Goods are replaced and returned in accordance with the requirements of the legal acts of the Republic of Lithuania.
6.3. If the delivered Product or the Goods do not meet the quality requirements, the Buyer shall contact the e-mail. general contacts of the store.
7. Sending information
7.1. The Seller sends all notifications to the e-mail address provided in the Buyer's registration form and by SMS to the telephone number specified in the order.
7.2. The Buyer shall send all notices and questions to the address specified in the "Contacts" section of the Seller's e-shop.
8. Liability
8.1. The buyer is responsible for the accuracy of the data provided in the registration form. The buyer assumes responsibility for the consequences and consequences of incorrect / erroneous data provided in the registration form.
8.2. Pursuant to Articles 8 and 2 of the Law on Electronic Signature of the Republic of Lithuania, the Buyer agrees with the Seller that the confirmation of the Buyer's actions in the e-shop by logging in to the e-shop has Article 8 of the Law on Electronic Signature of the Republic of Lithuania. 1 d. the established legal force of the electronic signature (i.e. the same legal force as the signature in written documents). The buyer must and undertakes to keep his login details to the e-shop and not to disclose them to third parties. All actions of the Buyer performed using the Buyer's data are considered performed by the Buyer, and the Buyer assumes full responsibility for the actions performed and the nature of the data used.
8.3. The parties shall be liable for the breach of the purchase and sale agreement concluded in the electronic store in accordance with the procedure established by the legal acts of the Republic of Lithuania.
9. Final provisions
9.1. The law of the Republic of Lithuania shall apply to these rules.
9.2. All disputes arising out of or in connection with the purchase and sale agreement between the Buyer and the Seller shall be settled by negotiation. If no agreement is reached, disagreements shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.
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